COMPLIMENTARY WEBINAR
Cultural Intelligence and Effective Healthcare Teams
Safe and effective patient care depends on teamwork.
Webinar Replay From January 19, 2023
1 HR in Duration | Complimentary
Cultural Intelligence and Teams
Safe and effective patient care depends on teamwork. Research shows that teams with high Cultural Intelligence are more adaptive and are better able to make high quality decisions.
Join our webinar on January 19th as Keyla Waslawski interviews Jessica Franz, MSN, MA, RN to discuss Cultural Intelligence and how it can solve for some of the biggest challenges healthcare teams face, including Conflict Management, Accountability, Decision-making, and more.
During the webinar, participants learned:
- Some of the main challenges healthcare teams are facing today
- How we can leverage Cultural Intelligence (CQ) and Cultural Values (CVs) to navigate these challenges
- What resources are available for leaders to help facilitate effective team collaboration
- What effective teams can look like, and how to get closer to achieving team fusion
Featured Speakers
Host and Moderator
Keyla Waslawski
Keyla Waslawski is our Vice President, Sales and Marketing and Secretary. She oversees all of our sales and marketing processes and projects. Keyla also leads our business development, communications, client relations, and technology initiatives. Keyla graduated from Michigan State University with a bachelor’s degree in mathematics and earned her M.B.A., Financial Accounting at Wayne State University in Detroit. She enjoys applying her analytical skills and eye for numbers to support and lead the Sales & Marketing team at the Cultural Intelligence Center. Keyla’s hobbies include gardening and home improvement projects, but what she enjoys most is spending time with her husband and two children.
Follow Keyla on LinkedIn
Spotlight Panelist
Jessica Franz, MSN, MA, RN
Jessica Franz, MSN, MA, RN, is a healthcare professional with extensive experience in social services, nursing, quality, faith-based, and higher education contexts. Her work with people from a wide range of backgrounds has helped to fuel her passion for equity. In her role as a Healthcare Quality Professional at a hospital system, Jessica uses this motivation for equity to drive for change and performance improvement to ensure patients have access to high quality care. This passion for equity is what brought her to the Cultural Intelligence Center. Jessica began her role as a Healthcare Facilitator in 2022. She is married with three daughters; having children has allowed her to see the world through a whole new perspective related to equity.
Jessica Franz, MSN, MA, RN on LinkedIn
Education:
- BA in Music in 2003 from Mount Vernon Nazarene University
- MA in Christian Education in 2006 from Nazarene Theological Seminary
- AD in Nursing in 2013 from Kansas City Kansas Community College
- BS in Nursing in 2014 from MidAmerica Nazarene University
- MS in Nursing Education in 2019 from MidAmerica Nazarene University
- Webinar Replay